Last Updated: September 14, 2026

Website: https://printmyframe.com

At PrintMyFrame, accessible from https://printmyframe.com, one of our main priorities is the privacy and security of our visitors and customers. This Privacy Policy document outlines the types of personal information collected and recorded by PrintMyFrame, how we use it, and how we safeguard your personal photographs and order data.

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us at info@printmyframe.com.

1. Information We Collect

When you visit, browse, or place an order on printmyframe.com, we collect personal information necessary to fulfill your orders, communicate design proofs, and deliver physical custom photo frames to your doorstep.

A. Personal Identification Data

  • Contact Details: Full name, shipping/billing address, pin code, email address, and mobile phone / WhatsApp number.
  • Customization Details: Information provided for frame personalization (e.g., baby name, birth date, birth time, weight, height, blood group, parents’ names, and hospital details).

B. User-Uploaded Photographs

  • To create your personalized photo collages and milestone frames, you upload digital photo files directly to our website.
  • Privacy Assurance: All photographs uploaded to printmyframe.com are used strictly and exclusively for design preview formatting, printing, and framing your ordered products. We never sell, share, rent, or publicly display your personal or family photographs for marketing purposes without your prior written consent.

C. Payment Information

  • Payments are processed via secure, RBI-authorized Indian payment gateways (such as Razorpay, Cashfree, or PhonePe).
  • Payment Security: PrintMyFrame does not collect, store, or process your debit/credit card numbers, CVV, Netbanking passwords, or UPI PINs on our servers. All financial transactions occur directly within encrypted, PCI-DSS compliant payment gateway environments.

D. Automated Technical Data (Log Files & Cookies)

  • Like most standard website hosting environments, we collect technical log files (IP addresses, browser types, Internet Service Provider details, referring/exit pages, and timestamps) and use basic cookies to keep track of items in your shopping cart and maintain site session security.

2. How We Use Your Information

We use the information we collect in the following ways:

  • Order Processing & Printing: To design, crop, print, and frame your custom products based on your submitted photos and specifications.
  • Proof Verification: To send you digital design previews via WhatsApp (+91-7798803333) or email for your final approval prior to physical printing.
  • Shipping & Delivery: To share your delivery address, name, and contact details with our logistics partner (Delhivery) for order dispatch, AWB label creation, and SMS/WhatsApp tracking updates.
  • Customer Support: To respond to your inquiries, order status requests, and replacement claims.
  • Legal & Regulatory Compliance: To issue GST/tax invoices and comply with local commercial and payment gateway regulatory obligations in India.

3. Data Storage, Retention & Photo Security

  • Temporary Image Retention: Your uploaded photographs are stored securely on encrypted servers only for as long as necessary to complete your order production, handle post-delivery verification, and process any potential replacement claims (e.g., damaged transit claims).
  • Automatic Deletion: All uploaded customer source image files are routinely purged and permanently deleted from our temporary storage servers after 30 days from the date of order completion.
  • Access Control: Only authorized internal graphic designers and production staff have access to uploaded image assets strictly for layout formatting purposes.

4. Information Sharing & Third-Party Services

We do not sell, trade, or rent your personal identification data to third parties. We share data only with trusted service providers necessary to operate our business:

  1. Logistics Partners (Delhivery): We share your name, shipping address, and phone number to fulfill parcel delivery.
  2. Payment Gateways (Razorpay / Cashfree / PhonePe): Encrypted transaction metadata is transmitted to process secure online payments.
  3. Communication Infrastructure (WhatsApp Business API / WATI / Interakt): Your mobile number is used to deliver automated order updates and design proofs.

All third-party service providers are contractually obligated to handle your information securely and strictly for the services specified.

5. Security Measures

We implement industry-standard security measures to safeguard your personal data:

  • SSL Encryption: https://printmyframe.com utilizes 256-bit Secure Socket Layer (SSL) encryption to ensure all data transmitted between your browser and our site remains private and secure.
  • Access Protection: Administrative portals and media libraries are protected behind strict authentication and firewall protocols to prevent unauthorized access.

6. Children’s Privacy

PrintMyFrame does not knowingly collect personal information directly from children under the age of 18. Parents or legal guardians uploading photographs of their minor children (e.g., baby milestone frames) retain full rights and control over such media, which is processed solely to fulfill the requested keepsake print order.

7. Your Data Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request the immediate deletion of your uploaded photos or contact information from our databases prior to the standard 30-day auto-purge window (provided your order has been completed and delivered).
  • Update or correct inaccurate personal details.

To exercise any of these rights, please contact us at info@printmyframe.com.

8. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in legal requirements or operational workflows. Any updates will be posted directly on this page with an updated “Last Updated” date.

9. Contact Us & Grievance Officer

If you have questions, concerns, or grievances regarding this Privacy Policy or how your data is handled, please reach out to our team:

  • Brand Name: PrintMyFrame
  • Operating Address: Office No.115, Ap Pinnacle Complex, Lonikad (Near Tulapur Phata), Main Nagar Pune Highway, Pune – 412216, Maharashtra, India
  • Support Email: info@printmyframe.com
  • Phone / WhatsApp: +91-7798803333
  • Business Hours: Monday – Saturday, 10:00 AM – 8:00 PM IST