Last Updated: September 14, 2026

Website: https://printmyframe.com

At PrintMyFrame, we strive to deliver beautifully crafted, high-quality custom photo frames. Because our products are custom-made using your uploaded photos and personal details, please carefully read our shipping, replacement, and refund terms below.

1. Shipping & Delivery Policy

A. Order Processing Time

  • Design & Proofing Phase: Once you place an order on printmyframe.com, our design team prepares a visual preview of your customized photo frame. We will share this digital proof with you via WhatsApp within 12 to 24 hours of order placement.
  • Production & Framing: Upon receiving your final approval on WhatsApp, your order is sent for high-definition printing and assembly. Production typically takes 1 to 2 business days.
  • Dispatch: Orders are handed over to our logistic partners (Delhivery) immediately after production.

B. Shipping Timelines & Charges

  • Delivery Window: Standard delivery across India takes 3 to 7 business days after dispatch, depending on your pin code.
  • Shipping Charges: Shipping costs (if applicable) are calculated at checkout based on package weight and destination pin code. Any “Free Delivery” promotions apply automatically at checkout.
  • Tracking: Once your parcel is picked up by Delhivery, a tracking link and AWB number will be shared with you via email and WhatsApp.

2. Cancellation Policy

  • Before Proof Approval: You may cancel your order within 2 hours of order placement or prior to approving the WhatsApp design proof for a full refund.
  • After Proof Approval: Once you approve the design proof on WhatsApp and the product enters the printing/framing stage, cancellations are no longer accepted, as the item is custom-produced exclusively for you.

3. Return & Replacement Policy

Due to the personalized nature of custom photo frames, we do not accept general returns or exchanges for non-defective items (e.g., if you change your mind, select the wrong frame size, or submit low-resolution/incorrect photos).

A. Damage in Transit or Manufacturing Defects

We take extreme care in packaging fragile frames. However, if your order arrives damaged, broken, or with a printing defect, we offer a 100% Free Replacement.

B. How to Claim a Free Replacement (Mandatory Procedure)

To claim a replacement for a damaged parcel:

  1. Unboxing Video Requirement: An unboxing video is strictly mandatory. You must record a clear, continuous video showing the unopened outer courier packaging, shipping label, and the opening of the package revealing the damage.
  2. Report Within 48 Hours: Contact our support team within 48 hours of delivery:
    • WhatsApp / Call: +91-7798803333
    • Email: info@printmyframe.com
  3. Verification: Our team will review your unboxing video and shipping details within 24 hours. Once verified, a new replacement frame will be dispatched at zero additional cost.

4. Refund Policy

A. Eligible Refund Scenarios

Refunds are issued only under the following circumstances:

  • An order is canceled before design proof approval.
  • An order cannot be delivered due to an unserviceable pin code by our courier partners and payment was made prepaid.
  • An item arrived damaged or defective, and we are unable to fulfill a replacement within a reasonable timeframe.

B. Refund Processing & Timelines

  • Approved refunds will be initiated automatically back to your original payment source account (UPI, Netbanking, Credit/Debit Card, or Wallet).
  • Refund processing typically takes 5 to 7 business days to reflect in your bank account, depending on your financial institution.
  • For Cash on Delivery (COD) orders eligible for a refund, you will be asked to provide your bank account details or UPI ID for a direct bank transfer.

5. Customer Responsibilities

  • Photo Quality: It is the customer’s responsibility to upload clear, high-resolution images. PrintMyFrame is not responsible for low print quality resulting from blurry or low-resolution uploaded source photos.
  • Proof Verification: Please verify all names, dates, times, and birth details thoroughly on the WhatsApp design proof before giving approval. PrintMyFrame is not liable for spelling errors or incorrect details approved by the customer.

6. Contact Information

If you have any questions regarding shipping, returns, or refunds, please reach out to us:

  • Brand Name: PrintMyFrame
  • Operating Address: Office No.115, Ap Pinnacle Complex, Lonikad (Near Tulapur Phata), Main Nagar Pune Highway, Pune – 412216, Maharashtra, India
  • Email: info@printmyframe.com
  • Phone / WhatsApp: +91-7798803333
  • Business Hours: Monday – Saturday, 10:00 AM – 8:00 PM IST